To understand the Customer Module, you must first understand the ecosystem. USB Redirector (developed by Electronic Team, Inc.) is a solution that shares USB devices over a network (LAN, WAN, or Internet).
The suite comes in two primary parts:
Essentially, the Customer Module turns a remote client PC into a terminal that can physically access a USB device plugged in elsewhere.
Let's walk through a typical remote support session using this software.
An industrial IoT device (e.g., a PLC controller) is in a factory without network access. The technician has the firmware on their laptop.
The technician sends the Customer Module executable via a secure link, email (with password-protected ZIP), or remote desktop file transfer. The customer double-clicks the file. No installation wizard appears—just a simple window.
Network blips happen. Version 1.9.7 introduces an exponential backoff reconnection algorithm. If the connection drops, the module waits 1 second, then 2 seconds, then 4 seconds (max 60 seconds) until the USB device reappears. The customer does not need to reboot.
Software evolves quickly, but version numbers often mark peaks of stability. USB Redirector Technician Edition Customer Module v1.9.7 is widely considered a “golden build” in remote support forums. Subsequent versions (1.9.8, 1.9.9, and 2.x) introduced features like cloud relaying and multi-monitor support, but some technicians prefer 1.9.7 because:
Many IT pros ask: Why not just use Remote Desktop?
We’re excited to announce the release of USB Redirector — Technician Edition (Customer Module) v1.9.7.
Highlights
Full details
Installation & upgrade notes
Known issues
Support & feedback
Changelog (selected)
Download
— Release prepared for technicians.
USB Redirector Technician Edition Customer Module (version 1.9.7)
is a lightweight, portable application designed for remote USB device servicing. It allows a customer to "redirect" their physically connected USB devices (like smartphones, printers, or modems) to a remote technician's computer over a network or the internet. IncentivesPro Key Features of Version 1.9.7 No Installation Required
: The customer module is a standalone executable that does not need to be installed on the customer's system. Broad Device Support
: Supports redirection for flashing, reprogramming, or configuring various hardware, including 3G modems, embedded devices, and smartphones. Remote Accessibility
: Facilitates connections across LAN or the internet, often used in conjunction with tools like for DNS tunneling to bypass firewall restrictions. Portability
: It can be easily distributed to customers via email, download links, or instant messaging. IncentivesPro System Requirements
Version 1.9.7 is compatible with both 32-bit and 64-bit architectures for the following operating systems: IncentivesPro Windows Desktop : XP (SP3+), Vista, 7, 8, 8.1, and 10. Windows Server To understand the Customer Module , you must
: 2003 (SP1+), 2008 (including R2), 2012 (including R2), 2016, and 2019. Permissions : Customers must have administrator rights on their computer to run the module successfully. IncentivesPro Redirection Workflow Distribution : The technician provides the module to the customer. Initialization
: The customer launches the module and waits for it to initialize. Connection
: The customer enters the technician's IP address or hostname and clicks Hardware Attachment
: Once the connection is established, the customer plugs the USB device into their computer. Technician Control
: The technician selects the device from their main software interface to begin servicing. IncentivesPro Status of Version 1.9.7 Version 1.9.7 is currently considered a discontinued version by the developer, IncentivesPro
. While it is still widely used in specialized communities for legacy support or specific "lifetime" activation mods, the developer recommends upgrading to the latest version (currently v2.5+) for improved security, performance, and support for Windows 11. IncentivesPro or how to use this with DNS tunneling tools like ngrok? USB Redirector Technician Edition 1.9.7 - IncentivesPro
The USB Redirector Technician Edition Customer Module (Version 1.9.7) is a specialized, portable software component that allows technicians to remotely access and service USB devices over a network. While this specific version has been officially discontinued in favor of newer releases, it remains a common tool for professionals providing remote maintenance such as phone flashing, re-programming, and hardware diagnostics. Key Features of Version 1.9.7
Zero-Installation Client: The Customer Module is a lightweight executable (less than 2 MB) that runs without installation, making it ideal for one-time remote support sessions.
Auto-Connect Capability: This version is known for its ability to automatically connect devices to a specific COM port once the connection is established, reducing the need for manual intervention from the customer.
Wide Device Support: It can redirect virtually any USB-attached hardware, including smartphones (Android/iOS), 3G/4G modems, printers, CNC controllers, and vehicle diagnostic adapters.
Cross-Network Compatibility: The module facilitates connections over LAN, Wi-Fi, VPN, and the broader Internet. How the Customer Module Works
The USB Redirector Technician Edition operates on a "Technician-to-Customer" model where the software "virtualizes" the physical USB port of the customer's PC onto the technician's machine. Essentially, the Customer Module turns a remote client
Distribution: The technician sends the usb_redirector_technician_customer.exe file to the client via email or a download link.
Initialization: The customer runs the module with administrator rights to allow the software to capture USB traffic.
Connection: The customer enters the technician's IP address or hostname. In version 1.9.7, this often requires port forwarding on the technician's router if connecting over the internet.
Redirection: Once connected, the technician selects the customer's device from their own console. The device then behaves as if it were plugged directly into the technician's computer. Common Use Cases
Professionals frequently use this module for tasks that traditionally required physical presence:
Mobile Servicing: Remote unlocking, flashing, or FRP removal for smartphones.
Industrial Support: Configuring CNC machines or embedded controllers without traveling to the site.
Hardware Debugging: Troubleshooting peripheral issues by interacting with the hardware at a driver level from a remote workstation. Important Considerations
Discontinued Status: IncentivesPro has replaced this version with Version 2, which includes "Connect by ID" features that eliminate the need for complex router configurations like port forwarding.
Security: Because the module redirects raw USB data, it should only be used between trusted parties. Modern versions utilize TLS 1.3 encryption, whereas older versions like 1.9.7 may lack these advanced security protocols.
Licensing: The technician requires a valid license to receive connections, though the Customer Module itself is free for clients to use. What is USB Redirector Technician Edition