Look at the PCB or the back sticker of your device. You need a model number that explicitly references "CM001." Common examples:
Even with the correct driver, problems can arise. Here are solutions for the top 5 user complaints:
Because TTC switches have finite mechanical life (up to 100 million actuations for Gold series), the driver includes a diagnostic tab that shows: ttec plus ttc cm001 driver exclusive
This telemetry is only accessible via the genuine TTEC Plus driver.
Run the installer. You will see a new system tray icon labeled "TTC CM001 Utility." Open it. The exclusive driver dashboard should show: Look at the PCB or the back sticker of your device
Standard keyboards offer simple key remapping. The CM001 exclusive driver offers:
Industry leaks suggest that TTC has stopped production of the CM001 rev 1.0 and is moving to a CM002 chip. However, TTEC Plus has committed to providing exclusive driver updates for the CM001 until 2028. The current driver version (3.2.14) adds: This telemetry is only accessible via the genuine
If you own a TTEC Plus device with the CM001, do not update to a generic TTC driver from a different product line. Always search for "ttec plus ttc cm001 driver exclusive" to find the correct version.